Last updated: 17/8/2026

Vapelom sells vaping and smoking products. Because of health, hygiene, and safety requirements, returns and refunds follow the rules below.

Items You Cannot Return

Once opened, used, or unsealed, these items stay final sale:

  • Opened or used products
  • E-liquids, pods, and disposables
  • Anything with a broken seal
  • Sale or clearance items
  • Gift cards and vouchers

Damaged, Defective, or Wrong Items

Received something broken, damaged in transit, or incorrect? Reach out within 24 hours of delivery with:

  • Order number
  • Photos or video of the problem
  • A short description of what’s wrong

After review, Vapelom offers a replacement where stock allows, or — in select cases — store credit or a refund.

When a Return Qualifies

A product can go back only if:

  • It’s still sealed, unused, and in its original packaging
  • You reach out within 24 hours of delivery
  • Customer support signs off on it

Customers cover return shipping unless the mistake was Vapelom’s.

Getting Your Money Back

Approved returns are refunded within 7 business days to your original payment method, or as store credit, based on the case.

Reach Vapelom

Questions about this policy? Get in touch:

Frequently Asked Questions

Can I return an opened e-liquid or disposable vape?

 No. Once a seal is broken or a product has been used, it can’t go back — this covers e-liquids, pods, disposables, and any opened item.

My order arrived damaged. What now? 

Message Vapelom within 24 hours of delivery with your order number, photos or video of the damage, and a short note on the issue. After checking it, you’ll get a replacement (if stock allows) or, in some cases, credit or a refund.

How long until I see my refund?

 7 business days after an approved return is received, paid back to your original method or as store credit.

Do I pay for return shipping?

 Yes, unless Vapelom sent the wrong item or made another error.

Which products are always in final sale? Disposables, sale or clearance items, gift cards, vouchers, and anything opened or unsealed.