At Vapelom, we value your privacy and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website https://vapelom.com.

By using our site, you agree to the terms outlined below. If you do not accept any part of this Policy, you should stop accessing or using our website.

1. Age Restriction & Eligibility

Vapelom sells vaping and e-cigarette products intended strictly for adults. By accessing or using this website, you confirm that you are at least 21 years of age (or the minimum legal age for purchasing vape products in your jurisdiction, if higher). We reserve the right to request proof of age at checkout or delivery, and to refuse service, cancel orders, or restrict account access where age cannot be verified. This website and its contents are not intended for use by minors.

2. Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Shipping & billing address
  • Payment details (handled securely through reliable third-party payment providers) 
  • Order history
  • Date-of-birth / age-verification confirmation
  • IP address & device information (for security and analytics purposes)

3. How We Use Your Information

We use your information to:

  • Verify your age and eligibility to purchase our products
  • Process and fulfill your orders
  • Provide customer support
  • Communicate order updates and promotions
  • Improve our website, products, and services
  • Detect and prevent fraudulent activities

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including:

  • Order and transaction records: retained for 5 years to meet accounting and tax obligations
  • Account information: retained while your account remains active, and deleted upon request thereafter
  • Marketing information is kept only while you remain subscribed or continue to provide consent. When it is no longer needed, we securely remove or anonymize the data. 

5. Data Protection & Security

We implement strict administrative, technical, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted (SSL/TLS) and handled securely through trusted, PCI-compliant payment providers. We never store your full card details on our servers.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, verify your age, analyze traffic, and personalize content. Below is a summary of the main cookies we use:

Cookie Name

Purpose

Duration

session_id

Maintain your active session while browsing or checking out.

Session

cart_id

Remember items added to your shopping cart.

30 days

_ga / _gid (Google Analytics)

Collects anonymous statistics on site usage to help us improve performance.

Up to 2 years

age_verified

Records that you confirmed you meet the minimum legal age to view this site.

30 days

currency_pref

Stores your selected currency/display preference.

6 months

marketing_consent

Records whether you opted in to marketing communications.

1 year

You can control, disable, or remove cookies whenever you wish by adjusting your browser preferences.Please note that disabling certain cookies (such as age-verification or session cookies) may prevent you from using parts of our website, including checkout.

7. Sharing of Information

We never sell or trade your personal information to third parties. We may, however, share necessary information with:

  • Payment processors, to complete transactions securely
  • Shipping and delivery providers, to process and complete the delivery of your order
  • Age-verification service providers, where applicable
  • Government or regulatory authorities, when disclosure is legally required or necessary to safeguard our rights.

8. Your Rights

Depending on your location, you have the right to:

  • Request access to the personal data we currently have on file about you.
  • Correct or update your details
  • Request deletion of your data, where applicable
  • Withdraw consent to marketing communications at any time via the unsubscribe link in our emails or by contacting us directly
  • Object to or restrict certain processing of your data

To exercise any of these rights, you can reach out to us using the contact information provided below. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Children’s Privacy

Our website and products are not directed at, and are not intended for use by, individuals under the legal purchasing age. We do not intentionally gather or store personal data belonging to minors. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete it.

10. Third-Party Links

Our website may contain links to external sites. We are not liable for the privacy policies, website content, or security measures of any external third-party websites.. We encourage you to review the privacy policy of any external site you visit.

11. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated “Last Updated” date. By continuing to use our website after any updates are published, you agree to the revised Policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of the UAE.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

  • Email: Vapelomuae@gmail.com
  • WhatsApp: +971 50 327 5356