At Vapelom, we take pride in offering high-quality vaping and smoking products. Due to the nature of these products, we maintain a strict refund and returns policy to ensure hygiene, safety, and quality.

1. No Returns on Opened Products:

For health and safety reasons, we do not accept returns or exchanges on:

  • Opened or used products

  • E-liquids, pods, or disposables

  • Any product where the seal has been broken

2. Defective or Damaged Items:

If you receive a product that is:

  • Defective

  • Damaged in transit

  • Incorrect or missing from your order

Please contact us within 24 hours of delivery with:

  • Your order number

  • Clear photos/videos showing the defect or damage

  • Description of the issue

Once verified, we will offer:

  • Replacement of the product (subject to stock availability)

  • Store credit or refund in specific cases, at our discretion

3. Return Eligibility:

Products may be considered for return only if:

  • They are unused, unopened, and in original packaging

  • You notify us within 24 hours of receiving the item

  • The return is approved by our customer support team

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.

4. Refund Process:

Once your return is approved and received (if applicable), we will process your refund within 7 business days via your original payment method or offer store credit, depending on your preference and case.

5. Non-Refundable Items:

  • Disposable vape devices

  • Sale or clearance items

  • Gift cards or vouchers

  • Products with broken seals or signs of use

6. Contact Us for Assistance:

If you have any questions regarding our Refund & Returns Policy, please get in touch with us immediately:

📧 Email: Vapelomuae@gmail.com
📞 WhatsApp: +971 50 327 5356

We’re here to ensure that your shopping experience with Vapelom is smooth, transparent, and fair.